Shipping policy

- WHICH STATES DO YOU DELIVER?

We offer nationwide shipping for our Cookie Boxes within the contiguous United States (excluding Hawaii, Alaska, and Puerto Rico).

Our commitment to quality means we bake your order to perfection and aim to minimize transit time, ensuring your cookies arrive at their destination in a fresh and delectable state. Shipping dates and costs vary based on your location and availability. While we make every effort to meet your delivery preferences, it's important to note that unforeseen delays can occasionally occur during the shipping process. Your satisfaction with our cookies is our top priority, and we appreciate your understanding.

 

- WHAT DAYS DO YOU DELIVER?

Our cookie gift box deliveries are available from Tuesdays through Saturdays. The specific shipping dates and pricing for your order will be determined based on your location and our availability. It's important to keep in mind that, as a general rule, we do our best not to schedule shipments that would be in transit over a weekend to ensure the freshness of your cookies.

Please be aware that we are unable to guarantee an exact delivery time, and your order may be delivered as late as 9 pm, depending on the delivery driver's route. To stay well-informed about the progress of your cookies while they're in transit, we highly recommend closely monitoring your tracking information.

 

- DO YOU DELIVER TO BUSINESSES (OFFICE BUILDINGS, HOSPITALS, SCHOOLS, HOTELS, etc.)?

To ensure a smooth delivery process, please make sure your shipping address includes comprehensive details, such as the recipient's name, suite or floor number, and department information. Prior to placing your order, we strongly recommend reaching out to the respective business or building directly to obtain the most current and accurate delivery instructions.

Our nationwide shipping orders may be delivered as late as 9 pm. In the event that the business or mail room is closed at the time of delivery, a second delivery attempt will be made on the following day. Typically, these packages are directed to the mail room, and it becomes the recipient's responsibility to check for them once they are marked as delivered. Please note that we cannot assume responsibility for any unsuccessful deliveries made to businesses. Your assistance in ensuring the correct delivery of your order is greatly appreciated.

 

- DO YOU DELIVER TO P.O. BOXES?

At this time, we don't deliver to P.O. boxes.

 

- WHAT IF THE RECIPIENT IS NOT AVAILABLE TO TAKE THE DELIVERY?

We strongly recommend selecting a shipping address where someone will be available to receive the delivery. The decision regarding whether your package will be left at the doorstep, require a signature, or be redirected to an Access Point for pickup is solely at the discretion of the delivery driver.

Please note that we do not mandate signatures for deliveries. It's essential to acknowledge that Velvety Bakery cannot be held responsible for any loss, theft, or damage that may occur once the package is in transit or delivered.

In cases where the mail carrier cannot complete the delivery on the estimated date, they will make a subsequent attempt on the next available day. For deliveries that are unsuccessful on Fridays, the reattempt will occur on the following Monday. We encourage you to plan accordingly, as our primary objective is to ensure that all cookies arrive as fresh and delightful as possible!

 

- WHAT IF MY SHIPMENT IS DELAYED?

Our team is baking around the clock to get you your handcrafted cookies. All orders will process and ship 1-3 business days from when the order is placed. Once your order leaves our kitchen, it typically takes 1-3 days business days to deliver to your door. 

While we are committed to delivering your order on time, it's important to note that unforeseen issues may arise during transit, leading to unexpected delays. For instance, in some cases, a Friday delivery may be postponed until the following Monday due to factors such as adverse weather conditions or operational challenges.

 During national holidays and peak periods, we encourage our customers to place their order with enough time in advance. This proactive approach ensures that your package arrives punctually, even during high-demand times such as holidays. Your satisfaction with our cookies is of paramount importance to us, and we appreciate your understanding and cooperation in optimizing your delivery experience.

 

- HOW MUCH SHOULD I PAY FOR SHIPPING?

All shipping options for your delivery address are displayed at checkout, along with exact prices.

 

- DO YOU ACCEPT RETURNS?

Given the perishable nature of our cookies, we aren’t able to accept returns.

If you encountered an issue with your order, please email myorder@velvetybakery.com and let us know what’s going on. We will do our best to make it right.

- WHERE IS MY ORDER?

You’ll get an email confirmation immediately after you place your order and you will receive another email with tracking once your order is being processed for shipment (1-3 days after order is placed).

If you do not receive a confirmation email, please check your spam/junk folder, and add myorder@velvetybakery.com to your safe senders list.

 

- I HAVE ANOTHER QUESTION.

Whether you are curious about our flavors, planning a special event, have any question or just want to share your love for our cookies, feel free to reach out here. Don't hesitate to drop us a message and we will gladly get back to you within 24-48 business hours.

If you have a question about an existing order, please email myorder@velvetybakery.com

If you have any other question, please email info@velvetybakery.com

 

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