Though we don’t have a physical storefront yet, our heart and soul reside in the delightful city of Doral, FL. Our bakery operates online, bringing you closer to cookie heaven with every click. You can place your order here with the pick up option if you are nearby or shipping nationwide.

We love connecting with our customers in person too! Occasionally, you'll find us at events, pop up markets or malls, sharing our delicious cookies firsthand. To stay updated on our upcoming appearances and locations, be sure to follow us on social media @velvetybakery. We'll be posting all the information you need to catch us at these exciting events, so you can enjoy our scrumptious cookies in person and maybe even discover some exclusive deals and flavors. Join us on our social media channels for the latest updates and join in on the cookie fun!

Unfortunately, we do not offer local delivery at this time.

Yes, we do! We ship our cookie boxes nationwide. Shop here!

Please visit our Shipping Page for more information and details.

Each cookie box will contain the cookies packed in cellophane bags. They're placed in shipper boxes for a safe journey to the recipient.

**SUMMER WEATHER ADVISORY: Please note that during the summer season, we do not use insulated boxes or ice packs for cookie shipments. To guarantee the utmost freshness of your cookies, we strongly recommend monitoring the tracking details and arranging for someone to receive the delivery during warmer temperatures. Please visit our Shipping Page for more information and details.

Given the perishable nature of our cookies, we aren’t able to accept returns.

If you encountered an issue with your order, please email myorder@velvetybakery.com and let us know what’s going on. We will do our best to make it right.

We accept most major credit cards.

To ensure a smooth transaction, kindly double-check your billing information for accuracy prior to finalizing your order. Please be aware that declined payments may lead to temporary authorization holds, which typically resolve within 5-10 business days.

We’re here to help! Reply to your order confirmation or email myorder@velvetybakery.com and let us know what’s going on. We will do our best to make it right.

You’ll get an email confirmation immediately after you place your order and you will receive another email with tracking once your order is being processed for shipment (1-3 days after order is placed).

If you do not receive a confirmation email, please check your spam/junk folder, and add myorder@velvetybakery.com to your safe senders list.

Do not worry! when it comes to our online orders shipped nationwide, we never include pricing or any similar details inside the package. Your gift will arrive with the thoughtfulness and discretion it deserves.

Our cookies can be ordered for pick up directly through our Instagram page @velvetybakery. To place your order, we kindly ask you to do so with a minimum of 24 hours in advance.

Cookies may be stored in an airtight container for up to 7 days. If you happen to have fresh or room-temperature cookies and aim to achieve that ultimate ooey-gooey, melt-in-your-mouth experience, consider warming your cookies in a 300°F preheated oven or air fryer for around 2 minutes or until they reach the perfect level of meltiness. For optimal freshness and flavor, we recommend freezing any cookies you don’t plan to eat immediately. Cookies may be frozen for up to a month. If your cookie is frozen, simply defrost it in a 350°F preheated oven for 10 minutes until it's warm and gooey.

In our bakery, each cookie is lovingly baked using shared equipment. Our kitchens handle common allergens including dairy, eggs, peanuts, soy, tree nuts and wheat. Detailed allergen information for each cookie variety is available on the product pages. For those with severe allergies, please know that while we do our best to prevent cross-contamination, we are not an allergy-free bakery.

We make our cookies by hand every day, so we are unable to change the size or the flavors with special requests.

Real ingredients, Real Flavor – That’s Our Promise!

At Velvety Bakery, we believe in the power of simplicity and authenticity. That’s why our cookies are crafted with ingredients you can pronounce and recognize – the kind you would find in your own kitchen. We’re committed to using only real ingredients, no preservatives, Just Pure Goodness.

Velvety Bakery is not under kosher supervision, but our cookie ingredients are certified kosher.

Our cookies are not vegan or gluten-free and may contain other allergens such as walnut, cashew, almond and coconut.

Whether you are curious about our flavors, planning a special event, have any question or just want to share your love for our cookies, feel free to reach out here. Don't hesitate to drop us a message and we will gladly get back to you within 24-48 business hours.

If you have a question about an existing order, please email myorder@velvetybakery.com

If you have any other question, please email info@velvetybakery.com